Collections
FieldConnect have been assisting collections teams since our inception by offering two main services which is our ‘Reconnect’ visit product and also tracing.
What is a reconnect?
FieldConnect can visit your customer at their last known address when you, our client has exhausted all other methods of contact such as telephonic, SMS, letter, etc. The visit being made is purely to re-establish contact and to help you resolve any communications difficulties.
If we are not able to contact your customer at the time of the visit, we will make various enquires to obtain information on if the client is still residing at the address and forward this back to you in the form of a report.
This model can assist any collections team, of any size. FieldConnect are able to accommodate one off visits, or multiple thousands per month.
Has your client moved address, and you’re not sure where to?
Should you find that your records are not up to date, FieldConnect are able to perform a desktop trace on your client to find their new address.
FieldConnect has access to major credit bureau databases which assists us in finding people, quickly. We understand the challenges businesses face when it comes to reaching out to their customers and ensuring accurate contact information. That’s why we’ve developed a game-changing service that combines data-driven insights backed up with personalised human interaction.
Our tracing service has an 85% success rate and works on a no-win no fee basis.